Cancellation & Refund Policy

Effective Date: 11-Sep-2025

At Craft Test, we aim to ensure you are confident and satisfied with every furniture piece you choose. Our cancellation and refund policy is as follows:

1. Order Cancellation

• Before Shipment: You may cancel your order any time prior to dispatch by contacting our support team at support@crafttest.com.
• After Shipment: Orders already dispatched or delivered cannot be canceled, except in cases of incorrect items or damage in transit.

2. Refunds

• Eligibility: Refunds apply only if the item is returned unused, in original condition, and with all packaging intact. Customized items are non-refundable.
• Processing: Refunds are initiated within 7–10 business days after inspection of the returned item and will be credited to the original payment method.
• Deductions: Any applicable payment gateway fees may be deducted from the refund.

3. Returns

• Items may be returned within 7 days of receipt, following instructions in our Return & Exchange Policy.
• Return shipping costs are borne by the customer, unless the item arrived damaged or defective.

4. Non-Refundable Items

• Custom-built furniture and items marked as final sale.

5. Support For help with cancellations, refunds, or returns: Email: support@crafttest.com Phone: +91-9999646688